Al Ain FC (UAE) vs Al Hilal (KSA) - AFC Champions League Elite

Hazza Bin Zayed Stadium

4.2

Mon 21 Oct

Doors:17:00

Start:20:00

Hazza Bin Zayed Stadium

Event ended

Bestseller

AINAWI Membership 2024/2025

380.00 AED

4.0

Very good

The Performance of lineup and was amazing matches and the location of the events

2.0

Poor

My two seats were taken by someone else

1.0

Terrible

I am submitting a complaint regarding the treatment I received during the Al Ain FC vs. Al Hilal SFC match at Hazza Bin Zayed Stadium. Despite holding a valid Ainawi membership, I was denied entry when the system incorrectly showed my membership as used. The staff member scanning my ticket rudely yelled at me, confiscated my Emirates ID and phone, and falsely accused me of sharing my membership.

Even after proving my identity and involving the police, I was still denied entry and treated disrespectfully. I had no choice but to purchase a separate ticket to enter. The ticketing area was overcrowded and poorly organized, which likely contributed to the confusion. I was also denied entry again due to carrying an insulin pen, only gaining access after further police involvement.

Additionally, my membership account lists the wrong phone number. Please update it to +971509986565.

5.0

Excellent

Al Ain FC

-For the safety of all guests, we kindly ask all guests to ensure prohibited items are not brought to the stadium.

-Confiscated items will not be returned.

Women
Family
General Admission 3
General Admission 2

General Admission 1
Football Lounge
Club Lounge
Club Terrace
Premium
Chairmans Lounge Not for sale

Women, Family, General Admission 3, General Admission 2, General Admission 1, and Premium: Entrance Only.
Club Terrace and Upper Terrace: Snacks Only.

Chairmans Lounge, Football Lounge, and Club Lounge: Hospitality and Catering.

No Weapons, Explosives, and Sharp Objects.
No Fireworks.
No Laser Pointers.
No Alcohol or Drugs.
No Animals.
No Balls Of Any kind.
No Racist Or Xenophobic Materials E.G T-Shirts Or Flags.
No Audio or Visual Recording For Any Purpose Other Than The Private Use.

How Can I Buy Tickets?

Tickets are exclusively available at Platinumlist.net.

WHAT IS THE CHILDREN POLICY?

Children under 2 years old can enter for free but must sit on an adult's lap. Each adult must have a valid ticket, and only one child per adult is allowed.

ARE FOOD AND BEVERAGES AVAILABLE IN THE STADIUM?

Yes, food and beverages are available at the stadium.

ARE TICKETS REQUIRED FOR THE POD?

If you have a pod card, you do not need a separate ticket to access the venue.

I BOOKED SEATS IN THE WRONG SECTION, WHAT DO I DO?

If you booked seats in the wrong section, your request for changes will go through an approval process for verification.

CAN I GET A REFUND?

Refund requests are handled on a case-by-case basis. You should present your reason for the request to PlatinumList customer support, where it will go through an approval stage.

I DID NOT RECEIVE MY TICKETS IN MY REGISTERED EMAIL, WHAT CAN I DO?

If you haven't received your tickets via email, you should send your full name, phone number, and registered email address to PlatinumList Customer Support Team. This will allow the team to track your order and find out why the confirmation email wasn't received.